Long queues deter people. ASE’s queue monitor increases waiting time acceptance by displaying current waiting time in a method proven to help increase turnover and customer satisfaction. Our queue monitor can also be combined with staff alarms, meaning that staff present can quickly attend to checkouts and respond to growing queues efficiently.

Customer satisfaction and efficiencies are what determine how well a facility is managed. ASE helps deliver on both with a data-driven approach to optimisation. A web application provides real-time data on the status of the facilities while also continually monitoring the need for staff interventions. Through the use of an app, staff can remain informed of what tasks need to be done and which have been completed. This approach ensures staff intervene effectively and minimise disruption in the event of maintenance or incidents. Thanks to machine learning algorithms, the Facility Management Suite balances out resources optimally via a range of mechanisms — whether that’s proactively shifting resources in downtime to avoid future issues, or saving costs by limiting regular maintenance in off-peak times. For increased functionality like demand-orientated maintenance, the Facility Management Suite can also be combined with our Pedestrian Analytics System and other data sources.